We use secure sockets layer (SSL) digital certificate technology to connect securely and directly to the payment gateway–achieving the highest security for an Internet connection. When you click to submit your purchase information, your payment information is encrypted using 128-bit SSL technology and sent to an Authorize.net transaction server. If our secure shopping cart does not work on your browser, please place your order through our toll free (800) number.
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Will I be charged a sales tax?
Sales tax of 7.75% will be charged to all orders shipped to a Nevada address.
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How long after I place my order will it take to receive it?
ONLINE ORDER: If you ordered online, your product will ship in two to three business days. After your order has been shipped, you will receive a shipping confirmation email from us. If your order was shipped via UPS, you will be able to follow your package along its route.
(800) ORDER: If you ordered through our toll free (800) number, your product will ship in two to three business days. If you provided an email address to our phone operator, you will receive a shipping confirmation email from us. If your order was shipped via UPS, you will be able to follow your package along its route.
MAIL ORDER: If you ordered by mail, your product will ship one to two weeks after your check or money order has cleared our bank. A return check service charge of $21.00 will be assessed for each check returned by the bank
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How do I track my package?
If your order is being shipped via UPS, once your package has been shipped, you will receive a shipping confirmation email from us with the tracking information including your tracking number. You can always contact us if you have any questions about your delivery.
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Do you offer a money back guarantee?
We offer a 30-day money back guarantee with your purchase. The guarantee starts from the day you receive your shipment. Once we receive your returned product and original invoice, we will refund you less shipping and handling costs.
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What happens if the product is damaged in transit?
Please send back your product with your original invoice and a letter indicating the product was damaged in transit. Upon receipt, we will immediately re-ship a replacement and reimburse you for any return shipping charges.
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Can I place a wholesale order?
Yes. We offer a flat discount rate based on the size of your order. Our minimum piece count is 25 pieces per Boxed Special. You must provide a Tax I.D. Number. Orders are “one-way” meaning we will exchange defects, but there are no refunds. International orders are responsible for customs. Place your wholesale order 24/7.
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Will my personal information be shared?
EarringMaster is committed to protecting your privacy. We will not sell or share your information with others.
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